Before you begin please arrange a remote support session with Support by starting a ticket stating:
- the nature of the issue you are experiencing,
- the time zone you are in and
- a contact telephone number or Skype ID.
Remote support is
Live Support so you must have
purchased a live support incident or be entitled to free live support. It will enable Zed Systems support to remotely view your desktop over the internet to assist in training or resolving the issue you are experiencing. To ensure only those invited can see your desktop all remote assistance sessions are encrypted and require a password to start.
Note: Before you allow Support to connect to your computer, its a good idea to
close any open programs or documents that you dont want others to see. You can click
Cancel at any time to stop the remote session.
- To start you need to run this remote support application (provided by Teamviewer.com), click here to download and then run from your desktop.
- When the Zed System support remote application is running it will generate you an ID and Session Password
- Provide the ID and session password to Zed Systems support, who will then start the session.
- When finished close the application, it will be removed from your system automatically.
Article ID: 105, Created On: 10/21/2011, Modified: 10/21/2011