To reinstall your Zed Axis software please follow these instructions:
- Run the Zed Axis installer (.msi) for the version of Zed Axis that you purchased a license for, if you no longer have the installer then you can download a previous version here.
- The first time you run Zed Axis after installing you may need to re-activate the license for that machine. You will need to enter the serial number that was sent via email, the email was subject line was To activate your Zed Systems software, you will also need to enter the password you chose when you first activated Zed Axis.
Troubleshooting reinstallations
Retaining mappings - To retain your mappings if you are Axis v7 or later you can export your maps and then import them into the new installation. It you use an earlier version you will need to make a backup of the file called settings.xml and restore it to the same location in your new installation
Number of activations exceeded - You may have activated your software more times that the license permits, please check your license or raise a ticket with support if you need assistance, quoting the Serial Number that you were issued and the reason you are reinstalling.
Incorrect version number - Make sure that the version you installed is the same version as the serial number you were sent.
Incorrect Password - If you have forgotten your password raise a ticket and quote the serial number that you were issued.
Article ID: 130, Created On: 10/21/2011, Modified: 10/21/2011